Privacy commitments for account data, conversational data, and operational processing

1. Introduction

ConvortAI takes privacy and customer-data handling seriously. This policy explains how information is collected, used, processed, and protected while the service is used.

2. Information We Collect

• Account information such as name, email, phone number, and authentication details used to access ConvortAI.
• Connected account credentials such as courier API keys or tokens supplied by the client.
• Conversational data including customer text, voice notes, and supported media handled through connected WhatsApp instances.
• Extracted customer lead data such as names, shipping addresses, phone numbers, and product interests derived from chats.

3. How We Use Your Information

• Process incoming WhatsApp messages and generate AI-supported replies.
• Extract order and shipping data to support operational workflows.
• Calculate AI and automation usage for wallet deductions and billing visibility.
• Improve account-specific workflow quality when human-handoff and knowledge workflows are used.

4. Data Processing and Third-Party Sharing

ConvortAI does not sell client or customer data to advertisers. Information is shared only with infrastructure partners required to operate the service.

• Logistics providers may receive extracted order data for fulfillment.
• AI processing providers may securely process conversational context to generate replies.
• Proxy or network infrastructure may handle routing data needed for connection stability.

5. Data Security and Retention

ConvortAI uses security controls intended to reduce unauthorized access risk.

Conversational and order data may remain available while the account is active, and client-controlled export or deletion options should be used where provided.

6. Contact Information

• Operated by: Firdosi Digital
• Support model: Remote-first international support
• Legal contact: legal@convortai.com