Terms that set expectations for billing, acceptable use, and platform responsibility

1. Acceptance of Terms

By accessing or using Convort AI ("Platform", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

We may update these terms from time to time, and continued use of the service means the updated terms apply.

2. Service Description

Convort AI provides automated WhatsApp conversational assistance, order extraction infrastructure, and selected integrations with third-party logistics providers.

ConvortAI is an independent infrastructure provider and should not be described as affiliated with Meta or WhatsApp unless a separate official integration arrangement explicitly applies to the account.

3. Account Registration and Wallet Billing

• An active subscription tier is required to access plan-based instance and product limits.
• ConvortAI uses a prepaid wallet model for AI usage and paid outgoing automation sends.
• AI replies, voice processing, sequence sends, and Media Group sends may deduct small usage charges from wallet balance.
• Wallet top-ups and subscription payments are final and non-refundable, including after account suspension.

4. Acceptable Use and Meta Compliance

You remain responsible for the content transmitted through connected WhatsApp instances and for complying with local law and any applicable WhatsApp or Meta policies.

• Do not use the platform for unsolicited spam, illegal content, or deceptive marketing.
• Do not assume proxy or routing controls guarantee immunity from WhatsApp number restrictions or bans.
• Banned or restricted numbers remain the responsibility of the user operating that WhatsApp identity.

5. Data Processing and Third-Party Logistics

• Customer data extracted for fulfillment may be transmitted to courier services such as PostEx or Leopards based on your configured credentials.
• ConvortAI is not liable for courier delays, failed deliveries, or third-party API outages.
• You retain ownership of your customer and CRM data.

6. Service Availability and Support

We aim for strong service reliability, but the platform is provided on an "as is" and "as available" basis.

ConvortAI is not liable for business losses caused by temporary downtime, AI mistakes, or missed order extraction events.

7. Termination

We may suspend or terminate access without refund if the platform is used for illegal activity, malicious spam, or other serious violations of these terms.

8. Governing Law

These terms are governed by the laws of Pakistan, and disputes are subject to the courts in Lahore.